Showing posts with label MARKETING. Show all posts
Showing posts with label MARKETING. Show all posts

Friday, February 25, 2011

How to write a Business Plan

How to Create a Simple and Effective Business Plan

Writing a business plan might sound like an intimidating task, especially if you’ve never done it before. However, it doesn’t have to be a painful or overly complicated process. A well-crafted business plan can act as a roadmap for your business and help you clarify your goals, identify potential challenges, and map out strategies for success. Whether you’re seeking funding or simply organizing your thoughts, having a business plan is a smart move.

Why Write a Business Plan?

Traditionally, business plans have been used primarily to secure funding from investors or lenders. In this sense, a business plan serves as a formal document that outlines your business goals, the strategy for achieving them, and the financial projections necessary to make the business viable. While obtaining external funding is an important reason to write a business plan, there are many other reasons why having a business plan can be beneficial for any entrepreneur, whether or not external funding is needed.

In fact, even if you do not need to secure a loan or attract investors, going through the process of creating a business plan can offer immense value by forcing you to step back and assess your business idea from a more analytical and strategic perspective. Writing a business plan provides the opportunity to think critically about the important details of your business and forces you to consider the practical aspects of starting and running a company. This process can help you gain a clearer vision of your goals, your business’s potential, and the steps necessary to bring your ideas to fruition.

A well-crafted business plan serves as a blueprint that can guide you through the journey of running your business, offering a roadmap that will help you stay on track and assess your progress. More importantly, it answers several key questions that will shape the future of your business. Some of these essential questions include:

What Problem Does Your Business Solve?

Understanding the core problem that your business solves is essential to defining your value proposition. Whether you’re offering a new product or service, or you’re addressing an existing market need in a more effective way, this is the foundation of your business. A clear definition of the problem allows you to articulate why your business matters and why it will succeed in a competitive marketplace. If you cannot clearly identify the problem you’re solving, it’s difficult to convince customers, investors, or lenders that your business will thrive.

For example, if you're developing a product or service that addresses a specific challenge, your business plan should describe that challenge in detail. You should also explain how your solution will make a significant difference in the lives of your target audience. This not only demonstrates the value of your business but also provides you with a clear purpose as you move forward with your operations.

Who Is Your Ideal Customer?

Once you’ve defined the problem your business solves, it’s essential to identify your ideal customer. This step is crucial for understanding your target market and creating a marketing strategy that will resonate with the right people. Defining your customer profile means considering various factors such as demographics (age, gender, income, education, etc.), geographic location, psychographics (lifestyle, values, interests), and purchasing behavior.

Knowing your ideal customer allows you to fine-tune your product or service offerings to meet their specific needs and expectations. It also helps you determine the best channels and methods for reaching your customers. Your business plan should outline not just the characteristics of your ideal customer but also how you plan to attract and retain them.

How Will Your Business Stand Out from the Competition?

In a competitive business environment, differentiation is key. Your business plan should outline how your product or service stands out from competitors in the marketplace. This may involve identifying unique selling propositions (USPs) that set your business apart, such as better quality, lower price, superior customer service, or innovative features.

Differentiation doesn’t always have to be based on product features alone. It can also stem from a brand story, a strong corporate culture, or a commitment to sustainability. By clarifying your competitive advantage in your business plan, you’ll not only guide your marketing strategy but also ensure that you stay focused on what makes your business special.

What Strategies Will You Use to Reach Your Customers?

Once you’ve identified your target market and your unique selling propositions, the next step is developing the strategies you’ll use to attract and retain customers. Your business plan should outline a clear and actionable marketing strategy. This includes specific tactics such as advertising, promotions, partnerships, public relations efforts, social media outreach, content marketing, and more.

Your marketing strategy should align with the profile of your ideal customer and focus on the channels that will most effectively reach them. Additionally, your business plan should identify the resources and budget required to implement your marketing initiatives. This section of your plan also helps you anticipate potential challenges or barriers to customer acquisition, allowing you to prepare for these obstacles in advance.

How Much Money Will You Need to Start and Grow the Business?

While business plans are often associated with securing funding, understanding your financial needs is essential even if you’re self-funding your venture. Your business plan should include detailed financial projections that outline the money required to launch your business and sustain its growth. This includes initial startup costs, operational expenses, and projected revenue.

By estimating your financial needs, you can better plan your cash flow and avoid running into financial difficulties down the road. Moreover, having a clear understanding of your financial requirements enables you to assess whether your business model is sustainable and if it can generate enough profit to justify the risks. This section of your business plan also serves as a benchmark for measuring the financial success of your business in the future.

Creating a Roadmap for Success

Ultimately, writing a business plan helps to create a roadmap for your business. It provides structure, clarity, and direction as you embark on your entrepreneurial journey. It forces you to think critically about your business’s mission, vision, and operations, which is essential for long-term success. A business plan doesn’t just help you clarify your thoughts at the outset of your business but also provides a reference point as you make decisions and measure your progress along the way.

Even if external funding isn’t your goal, a business plan is a powerful tool for guiding your decisions, aligning your team, and refining your business strategy over time. In essence, it’s a blueprint that empowers you to take action, plan for growth, and ultimately turn your business vision into reality. Whether you're a seasoned entrepreneur or a first-time business owner, investing time in creating a detailed and thoughtful business plan will increase your chances of building a sustainable and profitable business.

Business Plan

Traditionally, business plans have been used to secure funding from investors or lenders. However, even if you don’t need outside funding, going through the process of writing a business plan can help you gain a clearer perspective of your business vision. It forces you to think about critical aspects, such as your target market, competition, and financial structure.

Writing a business plan helps answer essential questions, including:

  • What problem does your business solve?
  • Who is your ideal customer?
  • How will your business stand out from the competition?
  • What strategies will you use to reach your customers?
  • How much money will you need to start and grow the business?


Key Sections of a Business Plan

A good business plan typically covers four major areas:

  1. Executive Summary
  2. Marketing Strategy
  3. Financial Planning
  4. Management Plan

1. Executive Summary

The executive summary provides a high-level overview of your business. This section should briefly describe:

  • What your business does
  • Your Unique Selling Proposition (USP)
  • Your primary goals and objectives
  • The ownership and legal structure of the business
  • Relevant skills or experience you bring to the table

Even though the executive summary appears at the beginning, it’s often best to write it last. Once you’ve outlined all other sections, you’ll have a better grasp of what to highlight.

2. Marketing Strategy

This section is where you outline how you plan to attract and retain customers. It should include:

  • Product or Service Description: Clearly explain what you’re offering and how it fulfills a specific need.
  • Target Market: Identify your ideal customer profile, including demographics, preferences, and buying behavior.
  • Competitive Analysis: Highlight who your competitors are, what they’re doing well, and how you plan to differentiate yourself.
  • Pricing Strategy: Explain how you’ll price your product or service and justify why customers will find it valuable.
  • Marketing Channels: Detail how you’ll reach your customers—whether through online marketing, social media, direct sales, or partnerships.

3. Financial Planning

Your financial plan should demonstrate that you’ve thought carefully about the costs of running your business and how you’ll manage your finances. Key components include:

  • Startup Costs: List initial expenses, such as equipment, office space, licenses, and marketing.
  • Revenue Projections: Estimate how much money you expect to make in your first one to two years.
  • Operating Budget: Outline your expected monthly expenses, including rent, salaries, utilities, and supplies.
  • Cash Flow Statement: Provide a projection of your cash inflows and outflows to show when your business will become profitable.
  • Funding Requirements (if applicable): If you need external funding, explain how much you need, what you’ll use it for, and how it will help grow your business.

4. Management Plan

The management section explains how your business will operate on a day-to-day basis. It should cover:

  • Operations: Describe how products will be created or services will be delivered.
  • Team Structure: Detail who will be responsible for different aspects of the business, such as marketing, sales, and operations.
  • Hiring Plan: If you plan to hire employees, explain how you’ll recruit, train, and manage them.
  • Equipment and Facilities: List any equipment, office space, or tools required to run your business.
  • Legal and Administrative Considerations: Include information about insurance, permits, and any legal agreements needed.

Tips for Writing an Effective Business Plan

  1. Keep It Clear and Concise
    Avoid jargon and complex language. Use straightforward terms that anyone can understand.

  2. Be Realistic
    While it’s great to be ambitious, your financial projections and goals should be grounded in reality. Overly optimistic plans can undermine your credibility.

  3. Use Visuals
    Charts, graphs, and tables can make complex financial data easier to understand and more engaging to read.

  4. Review and Revise
    Once you’ve written your business plan, take time to review and revise it. Seek feedback from trusted advisors or professionals to ensure it’s as strong as possible.

Tips for Writing an Effective Business Plan

Writing a business plan may seem like a daunting task, but with the right approach, it becomes a powerful tool for success. Below are expanded tips that will help you craft a clear, realistic, and compelling business plan. These tips are not just for first-time entrepreneurs—they’re equally valuable for experienced business owners looking to update or refine their strategies.


Keep It Clear and Concise

Clarity is essential when writing a business plan. Avoid unnecessary jargon and complex language that might confuse readers. Remember, your audience could include potential investors, partners, or lenders who may not be familiar with industry-specific terms. Use straightforward language to convey your ideas effectively.

  • Define key terms: If you must use technical terms, briefly explain them. This ensures that everyone reading your plan, regardless of their background, understands your message.
  • Focus on structure: Organize your business plan logically. Use headings, bullet points, and short paragraphs to break up the text and improve readability.
  • Prioritize important information: Place the most critical points at the beginning of each section. Readers often skim documents, so make sure they grasp the key takeaways quickly.

A clear and concise plan not only makes a better impression but also increases the likelihood of approval if you're seeking funding or a partnership.


Be Realistic

While it’s tempting to present overly optimistic projections, it’s crucial to remain realistic. Unrealistic financial forecasts or market assumptions can raise red flags for potential investors or lenders, making them question your credibility.

  • Base your projections on data: Use historical data, market research, and industry benchmarks to support your revenue, expense, and growth projections. This demonstrates that your assumptions are grounded in fact.
  • Account for risks: Acknowledge potential risks and outline your strategies for mitigating them. This shows that you’ve thought critically about potential challenges and are prepared to handle them.
  • Include a margin for error: When estimating costs, it’s wise to include a contingency fund. Unexpected expenses can arise, and showing that you’ve planned for such possibilities enhances your credibility.
  • Set achievable goals: Break down long-term objectives into smaller, actionable steps. This approach not only makes your plan more realistic but also helps track progress over time.

A realistic business plan builds trust and increases the likelihood of long-term success.




Use Visuals

Visual elements can significantly enhance the effectiveness of your business plan by making complex information easier to digest. Well-designed visuals grab attention and help readers understand your key points more quickly.

  • Charts and graphs: Use bar charts, pie charts, and line graphs to present financial data, market analysis, and growth projections. Visual representations are easier to interpret than long paragraphs of text.
  • Tables: Present data such as startup costs, pricing structures, and expense breakdowns in tables. This format allows readers to compare information at a glance.
  • Infographics: For sections like your business model or marketing strategy, consider using infographics to illustrate processes or customer journeys. Infographics can make abstract concepts more concrete and engaging.
  • Design tips: Keep visuals clean and simple. Avoid clutter and ensure that charts and tables are properly labeled. The goal is to enhance understanding, not to overwhelm the reader with too much information.

Well-executed visuals can make your business plan more engaging, professional, and memorable.


Review and Revise

Once you’ve drafted your business plan, the next step is to review it thoroughly. A well-polished plan demonstrates professionalism and attention to detail, which are qualities that potential investors and partners appreciate.

  • Proofread for errors: Spelling, grammar, and formatting errors can detract from your credibility. Use tools like grammar checkers or enlist the help of a professional editor to ensure your plan is error-free.
  • Seek feedback: Share your plan with trusted advisors, mentors, or industry experts. Their insights can help you identify gaps or areas that need improvement.
  • Test assumptions: Revisit key assumptions in your plan, such as market size, pricing strategy, or customer acquisition costs. Ensure they’re still valid based on the latest data.
  • Update regularly: A business plan isn’t a static document—it should evolve as your business grows. Regularly updating your plan ensures it remains relevant and useful.
  • Cross-check consistency: Ensure that the information in different sections of your plan aligns. For example, your financial projections should match the goals outlined in your marketing strategy.

By taking the time to review and revise, you’ll create a business plan that’s not only accurate but also persuasive and professional.


Additional Tips for Success

  • Know your audience: Tailor your business plan to the specific audience you’re addressing. If it’s for potential investors, focus on financial returns. If it’s for internal use, emphasize operational goals and strategies.
  • Highlight your unique value: Clearly articulate what sets your business apart from the competition. Your Unique Selling Proposition (USP) should be evident throughout the plan.
  • Be transparent: Honesty builds trust. If there are areas where your business is still developing, acknowledge them and explain how you plan to address them.
  • Stay focused: Avoid unnecessary tangents. Stick to the essential points and keep your writing on-topic. Every section should contribute to the overall goal of the plan.

Final Thoughts

Crafting an effective business plan doesn’t have to be overwhelming. By keeping it clear and concise, being realistic, using visuals, and taking the time to review and revise, you can create a plan that sets your business up for success. Remember, a business plan isn’t just a document—it’s a strategic tool that helps you stay focused, communicate your vision, and achieve your goals. With these tips, you’ll be well on your way to writing a compelling and practical business plan.

Conclusion

Creating a business plan doesn’t have to be an overwhelming task. By breaking it down into manageable sections and focusing on key areas, you can develop a clear and actionable plan that guides your business to success. Whether you’re just starting out or looking to grow an existing venture, a well-thought-out business plan can be your blueprint for achieving your goals.

Invest the time in crafting a solid plan, and you’ll not only be better prepared for future challenges but also set the foundation for long-term success.

Here are some reference links related to the importance of writing a business plan:

Workload Hampering Marketing Activities



How Outsourcing Can Supercharge Your Business Efficiency and Growth

In the fast-paced and highly competitive world of business, time is a critical resource. The workload that comes with managing multiple aspects of your business can often overwhelm you, leaving little room for strategic marketing and other growth-focused activities. The reality is that an increased workload doesn’t always translate into better results, and it can hinder the efficiency and effectiveness of your marketing efforts. Instead of piling on more tasks, the solution lies in making an extra effort toward improving how you manage your time and focus your energy on essential business growth areas.

In today’s market, where consumers have an abundance of options and competition is fierce, finding ways to optimize your time and maximize your resources is crucial. By simplifying certain aspects of your business operations and focusing on areas that drive revenue and growth, you can give yourself a competitive edge. One of the most effective ways to do this is through outsourcing.

Why Outsourcing Is Key to Your Success

Outsourcing refers to hiring external service providers or contractors to take on specific tasks or responsibilities that you would typically handle in-house. This can include everything from administrative work and marketing efforts to specialized tasks like website maintenance or accounting. By outsourcing certain functions of your business, you free up valuable time that can be reinvested into growing your business and refining your marketing strategy.

Most small and medium-sized enterprises (SMEs) experience a similar pattern when starting out. They have great ideas and enthusiasm during the initial phase of launching their business, but as the daily workload increases, maintaining consistency becomes more challenging. Instead of thriving, many SMEs find themselves stuck, spending too much time on day-to-day tasks and neglecting their long-term goals. Often, business owners find that hiring more employees only adds to their burdens, leading to a higher operating cost without the expected increase in revenue.

This is where outsourcing can make a huge difference. Outsourcing allows you to maintain a leaner workforce while ensuring that all necessary tasks are handled efficiently by experts. The time you save by outsourcing can be better utilized to focus on marketing, innovation, and business development, which are the areas that truly contribute to scaling your business.

The Benefits of Outsourcing

Outsourcing offers numerous benefits for small and medium-sized businesses. Below are some of the most compelling reasons why you should consider outsourcing key business functions:

  1. Save Time on Recruitment
    One of the most time-consuming tasks in running a business is recruiting and hiring new employees. Outsourcing eliminates this step, as you can partner with agencies or specialized contractors who already have the necessary expertise. This saves you the time and effort of interviewing, hiring, and training new staff members.

  2. Reduce Training and Onboarding Time
    Hiring a new employee requires considerable time for training, onboarding, and adapting to your company’s culture. When you outsource tasks to professionals with specialized skills, they come ready to work, saving you time on orientation and training.

  3. Save Time on Administrative Work
    Managing payroll, taxes, insurance, and other employee-related administrative tasks can eat up a significant amount of time. Outsourcing these functions allows you to focus on more productive activities, while professionals handle the paperwork and compliance.

  4. Avoid Purchasing Additional Equipment
    When you hire employees to manage specific tasks, you often need to invest in additional office equipment, software, and other resources. By outsourcing, you can avoid these extra costs, as contractors typically use their own tools and equipment.

  5. Lower Operational Costs
    Beyond the cost of equipment, hiring full-time employees also comes with other expenses like salaries, benefits, insurance, and taxes. Outsourcing allows you to control costs more effectively, as you pay only for the services you need, without the additional overhead.

  6. Increase Efficiency and Productivity
    By outsourcing routine tasks or specialized functions, you can increase your productivity. The time you save can be used to focus on strategic activities like growing your customer base, refining your product offering, and improving your marketing campaigns.

  7. Scale Your Operations Quickly
    For businesses looking to expand or take on more projects, outsourcing is an excellent solution. For example, if you’re a contractor, you can hire subcontractors to handle more orders, allowing you to grow your business without worrying about overwhelming your internal team.

  8. Expand Your Marketing Reach
    Marketing is essential for business growth, but it can be difficult to manage all aspects of marketing in-house. By outsourcing marketing tasks such as content creation, social media management, or advertising campaigns, you can increase your marketing output and reach a larger audience.

  9. Focus on High-Value Tasks
    With outsourcing, you can prioritize the most critical tasks that will drive your business forward. Whether it’s innovation, customer acquisition, or strategic planning, outsourcing routine tasks allows you to devote more time to these high-value activities.

  10. Access Expertise and Specialized Skills
    Outsourcing gives you access to professionals who are experts in their fields. Whether you need help with website design, SEO, or legal services, outsourcing allows you to tap into specialized knowledge that may not be available within your current team.


Conclusion

Time is one of the most valuable resources for any business owner, and managing it effectively is crucial for success. Outsourcing provides a powerful way to optimize your time and ensure that your business is operating efficiently. By delegating routine tasks to skilled professionals, you can focus on what matters most—growing your business, enhancing your marketing efforts, and staying ahead of your competitors. Outsourcing offers flexibility, cost savings, and access to specialized expertise that can propel your business to new heights.

Start outsourcing today and take control of your time, your business, and your success.

References:


Thursday, February 3, 2011

Implementing SAP Customization e Integration

Implementing SAP Business One - Customization & Integration Notes
by: Arthur Ferretti
SAP Business One has about 4 years of implementation history and very robust presence in the USA, Europe, Australia, New Zealand, plus it has strong positions internationally. Considering the fact of relatively young age – the design of the system, including object model enable advanced customization, integration with both legacy and new technologies. We see certain stake on Microsoft technologies, such as MS SQL Server and COM object model. Integrated CRM module allows you to deploy Microsoft Outlook client for messaging, just to name a few. In addition to the customizability – SAP Business One has transaction integration to high end SAP, which allows this product to consolidate mid-size and small subsidiaries across the USA or internationally to your SAP corporate ERP system – franchisees network, dealerships, manufacturing facilities, etc. In this small article we will give customization scenarios to IT managers, who are planning to deploy SAP Business One integration, customization, reporting, etc.
• SAP Business One SDK. SAP Business One Software Development Kit has User Interface API, Data Interface API, Java Connector. The recommended way of customization design is XML web services, which allows you integrate custom web portals with SAP Business One objects: Sales Orders, Inventory Items, Customers. Ecommerce or Web-based Extranet (collaboration with your permanent vendors and customers) would be a good example.
• Implementation Partners. SAP Business One has several licensing & certifications criteria. One path allows the SAP partner to provide installations and so-called functional consulting. This means that these companies are experts of tying your business processes to SAP Business One standard set of modules and standard features/functionality. In our opinion – SAP BO is not only for relatively small to midsize businesses, but also for mid-size to large and even corporate business (subsidiaries and branches). Large companies have combination of multiple systems, including legacy – often they combine several platforms: Windows, Unix/Linux, Lotus Notes Domino, Siebel CRM, Salelogix, IBM DB2 to name a few. In this situation you need partnership with technically-savvy and experienced partner
• Customization Partners. SAP Business One SDK is not an open technology and in order to get access to it SAP Partner should get SDK development training and pass certification exam. At the same time, SAP SDK uses open tools, such as Microsoft Visual Studio, for example for coding itself. This leads to the common practice when Customization partners do not provide implementation and functional consulting services, but rather concentrate on development – offshore business location is also common. Some risk, however might be attributed to the fact that one organization does business processes specification and another one realizes them in custom coding.
• Technology Partners. The best result in the custom solution in our opinion could be achieved with SAP Business One Partner, who does both sides: Implementation/Functional and Customization/Development. Considering less then 10,000 SAP Business One implementations worldwide – it might be difficult to find local technology partner in your area, in this case – the compromise is to use remote partner with the network of local independent contractors.

Happy implementing, customizing and modifying! If you want us to do the job - give us a call                1-866-528-0577        ! help@albaspectrum.com


About the author:
Andrew Karasev is Chief Technology Officer at Alba Spectrum Technologies (
http://www.albaspectrum.com) – SAP Business One, Microsoft Business Solutions Great Plains, Navision, Axapta MS CRM, Oracle Financials and IBM Lotus Domino Partner, serving corporate customers in the following industries: Aerospace & Defense, Medical & Healthcare, Distribution & Logistics, Hospitality, Banking & Finance, Wholesale & Retail, Chemicals, Oil & Gas, Placement & Recruiting, Advertising & Publishing, Textile, Pharmaceutical, Non-Profit, Beverages, Conglomerates, Apparels, Durables, Manufacturing and having locations in multiple states and internationally.
We are serving USA Nationwide: CA, IL, NY, FL, AZ, CO, TX, WI, WA, MI, MA, MO, LA, NM, MN, Europe: Germany, France, Belgium, Poland, Russia, Middle East (Egypt, Saudi Arabia, OAE, Bahrain), Asia: China, Australia, New Zealand, Oceania, South & Central America: Mexico, Peru, Brazil, Venezuela, Columbia, Ecuador, Chili, Paraguay, Uruguay, Argentina, Dominican Republic, Puerto Rico

5 Things More Important to Internet Buyers Than WHAT You Sell - II

5 Things More Important to Internet Buyers Than WHAT You Sell - II
by: Dr. Lynella Grant
5 Things More Important to Internet Buyers Than WHAT You're
Selling - II
Article II of a two-part series For Article I
http://www.yellowpagesage.com/article232.html
Dr. Lynella Grant

Web commerce is all about courtship, not salesmanship. In
life, a suitor can't go from first date to the engagement
ring in one afternoon. Courtship is an intricate dance,
where each party contributes to the relationship at a
measured tempo. Trust grows through gradual exchanges and
reassurances.

Yet, the typical sales-oriented Web site urges the visitor
to jump to commitment right away. Pushing for them to "BUY
NOW!" is not only premature, but a misapplication of the
fact that visitors are in a hurry. Developing a relationship
can't be rushed or skipped--not if you intend to lead them
to the alter (sale). Buyers want and need to proceed at
their own pace.

Each request you make of a visitor "call, read, subscribe or
buy" requires a higher level of commitment. So back off the
hard sell, and instead weave the steps into a sensuous dance
that respects them and invites a lasting relationship. It's
possible, if you follow these five points that buyers care
about.

1. How well they're treated
The mood of the site should be welcoming, geared to assist
the customer finding what they're looking for. Trust grows
as you minimize their sense of risk. And make no mistake,
the buyer's risks are greater online. Recognize them and
reduce them as much as possible. They've been conned,
burned, or faced non-delivery of purchases--not to mention
abuse of their credit cards or privacy information.

The Internet works because people feel anonymous. People are
understandably leery about revealing personal information.
So every aspect of the site needs to say, "you're safe here"
along with, "look at all the interesting things we have to
show you." One fast move and that skittish deer will bolt.

Web commerce has several inherent disadvantages--shipping
charges, delays until products arrive, lack of hands-on
assessment, etc. When buyers encounter other disadvantages
as well, whether it's unacceptable policies, or added costs,
they treat them as a deal breaker--even if it's just a
little bit more.

2. How efficiently the buying process went
Assuming your site sells a tangible product, the buyer has
to be able to assess its looks, materials, uses, and value
without being able to touch it. This can be accomplished
much better with some products than others by use of
photographs and descriptive copy. But a buyer still takes a
chance as to color, size, quality, and suitability. Sales
sites need to know their customers' concerns so well that
they anticipate what they need to know.

Design the site for ease of scanning and logical
organization that presents information so it will guide and
inform.

3. How much aggravation they had to endure
Here's where poor navigation or slow download times cost you
sales. (Navigation problems are a main reason why site
visitors leave.) They won't stay at a site where they can't
easily find the answers they want. And if they have to wait
too long for pages to load, forget it. Internet users are
extremely time sensitive. The high percentage of abandoned
shopping carts (as much as a quarter) proves that the
payment process can defeat all efforts to motivate the
buyer. These are "almost" sales, where sloppiness got in the
way.

Getting through some payment procedures confounds even
experienced surfers. How many payment options do you
provide--anywhere from Paypal to fax your order? Credit
cards are convenient, but not always the purchaser's
preferred choice. How intrusive are the questions (yes, we
know about fraud avoidance)? When the goal is building trust
(in both directions), how many "we don't trust you" signals
does your site send?

4. How many mind games were played on them
The primary products sold on most web sites are hype and
high pressure. Unfortunately, that's not what buyers are
looking to buy, and why conversion rates online are so
abysmally low. The quality of typical sales copy is
aggressive, designed more to trick than inform. It seems
like the sales letters were drafted from the same manual.

Aggressive tactics are so widespread that effective,
customer-friendly copy can actually stand out. So get rid of
the "gotchas." Customers dread them, and then relax once
they don't find them. Mind games don't end after the sale's
complete. Be alert for delivery, security, and privacy
lapses that could creep up after the sale.

5. How well the business has its act together overall
Behind the computer screen are untold elements--efficient
links, quick loading, glitch-free credit card processing,
the respect for the visitor's time, etc., that reveal the
company's priorities. Unless all the parts work with a
consistent goal and degree of care the buyer experiences
whiplash. Sour notes (small potatoes signals) are trivial in
themselves, but break the momentum toward purchasing.
They're easily eliminated--once you know to look for them.
To learn how, read the helpful articles at my site,
http://www.giantpotatoes.com

Give yourself extra points for post-sale follow up. Here's
where Internet sellers can shine because of autoresponders
and customer-oriented e-mail. Don't just use such tools for
making the sale. Use them to build relationships and added
value after you get their money.

Dance Your Way to Profits
Courtship is necessary to develop a lasting relationship.
The pace of the dance should reflect the give-and-take
necessary to build trust. Don't sell the buyer, court him
with a well-paced dance.

This is Part II of a two-part series.
Part I can be read at:
http://www.yellowpagesage.com/article232.html
(c) 2004, Lynella Grant




About the author:
-- Dr. Lynella Grant is an expert in visual communication,
how printed materials send signals that reinforce or negate
the verbal message. Decode and repair your unintended
impressions. Author, "The Business Card Book" and "Yellow
Page Smarts."
http://www.yellowpagesage.com(719) 395-9450
Off the Page Press P.O. Box 4880 Buena Vista, CO 81211


7 Tips for Product Enhancement to Increase your Sales

by: Abe Cherian
You may publish this article in your ezine, newsletter on
your web site as long as the byline is included and the
article is included in it's entirety. I also ask that you
activate any html links found in the article and in the
byline. Please send a courtesy link or email where you
publish to: support@multiplestreammktg.com


7 Tips for Product Enhancement to Increase your Sales
By Abe Cherian
Copyright ? 2005


Everyone needs to know what business they're in and they
need to be able to express that purpose in a few sentences
in their USA.

Using product enhancement towards helping with your current
mission statement, should help determine your business as a
leading provider. For ex; if you're a plumber, you're not
in the business of plumbing. If you're a carpet cleaner,
you're not in the business of carpet cleaning. You're in
the business of marketing plumbing or marketing carpet
cleaning services.

Your mission statement is what is best for you. You can
constantly measure all of your activities then to the
mission of your company. You can further measure the
success by the success of your clients or customers. The
more successful your customers are in getting the benefits
from you, the more successful you will be in growing your
business.

If you're currently not generating the volume of business
you want, your customers aren't purchasing as much as you
want them to.

Here's an exercise that you should go through periodically
to evaluate ways you can make your product or service
better, and thereby either increase sales or extend your
product or service life cycle.

Get out a piece of paper and answer the following questions.

1. Write down not what your product or service is, but the
need or desire of your target market that you have
perceived.

2. Brainstorm other ways to fulfill that need in ways other
than through the use of your current product or service.

3. List all the obvious and not so-obvious features of your
product or service.

4. Enhance your product or service with alternative ways to
fulfill your customer's needs based on the ways you
Brainstormed in #2.

5. Identify your USA versus your competitor's and any other
alternative products or services.

6. Create five different front and back-end up sell
scenarios for each product and service you intend to offer.
You can encompass one of these attributes in each sale
scenario that you come up with.

7. Determine how best to incorporate incentives for getting
your prospects to buy. You want them to buy, buy now, and
buy from you.

Don't limit yourself to the list below, but here are some
additional ways you can begin. These are reasons customers
typically patronize a certain business. Identify major
sales advantages that you have over your competition.

Low price Top quality convenient location Friendly
employees Knowledgeable employees Nice business
surroundings Fair credit or return policy Good selection
Convenient hours

The important thing about running a small business is to
know the direction in which you're heading; to know on a
day-to-day basis your progress in that very direction; to
be aware of what your competitors are doing and to practice
good money management at all times. All this will prepare
you to recognize potential problems before they arise.

In order to survive with a small business, regardless of
the economic climate, it is essential to surround yourself
with smart people, and practice sound business management
at all times.


About the author:
Abe Cherian is the founder of Multiple Stream Media,
a company that helps online businesses find new
leads and more customers without spending a fortune.
http://www.multiplestreammktg.com



Starting A New Business

The Fun Of Starting A New Business
by: Sintilia Miecevole
So you had that fantastic business idea, the one that's going to be wildly successful and make you a fortune - even better, you actually did something about it and started your own business. Good for you! Not everyone gets that far. Most people sit and day dream about what they might do if only ....

"The world is full of dreamers, there aren't enough who will move ahead and begin to take concrete steps to actualize their vision" - W. Clement Stone

But you got over the biggest hurdle, that first step and you actually created something.

Well done - you did more than most. Now you have the day to day details of running your business so how do you keep going?

There are several things to look at here:

1. What are you good at and what do you enjoy doing? Make two lists - one of the jobs you like and one of the jobs you don't do very well. Take the second list and have a look at what you might outsource or automate. Do you love doing those accounts or would your time be better spent in forward planning while your accountant does the sums? Must you personally reply to every enquiry or could you create a FAQ which you can post on your website and refer people to by autoresponder? In the early stages of your business you might find you don't have the money to pay someone to do the jobs you hate. Could you swap skills to get the help you need?

2. Why are you doing this? You need to be motivated to start a business and keep it going. The best way to do this is to know what the effort is for. What really moves you to get up in the morning and do what you need to do even when you don't really feel like it? Write your reasons down. Find pictures of that house, or that holiday and put them where you can see them.

3. How do you deal with those bumps in the road? Not everything you do will be perfect - sometimes things you've tried will be a disaster - it's the way you react to problems that matters. If you curl up in a ball and give up at the first sign of failure you'd better not be in business. It's all about attitude.

4. Have a plan and stick to it as far as possible but be prepared to be flexible and open minded. Sometimes the most unexpected opportunities come and you need to be ready to seize them. - as Joe Vitale says 'Money likes speed'.

5. Get a mentor - learn from someone who has done it. Someone to bounce ideas off and who can encourage you when things get tough is invaluable.

And most importantly, never let anyone put you down and never be afraid of failure:

"It is not the critic who counts, not the man who points out how the strong man stumbled, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena; whose face is marred by dust and sweat and blood; who strives valiantly; who errs and comes short again and again; who knows the great enthusiasms, the great devotions, and spends himself in a worthy cause; who at the best, knows in the end the triumph of high achievement; and who, at worst, if he fails at least fails while daring greatly, so that his place shall never be with those cold and timid souls who know neither victory nor defeat" - Theodore Roosevelt.

Don't ever forget that!

About the author:
Check out
http://www.yoaccountant.comwith your host, Sintilia Miecevole and enjoy the wealth of information from careers, salaries, auditing, CPAs, consulting and taxes to resumes,forensic accounting and more. Click on to http://www.yoaccountant.comfor further information.


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